PROBLEMS WATCHING
TROUBLE GETTING STARTED
TROUBLE CONNECTING TO STREAMING SERVICES
- Services won't connect
- Services keep disconnecting
- Error: Invalid Credentials
- Amazon subscription Channels won't connect
- Amazon Channel's Paramount+ won't connect
- Amazon Channels HBO no longer available
TROUBLE VERIFYING
- Amazon Video rental or purchase is not working
- Error: Credentials do not have access
- Error: Provider has blocked the video
- Apple TV: stuck on RETRY button
- Apple TV: This title requires a valid PIN to watch
- Mature-rated Netflix show won't verify
TROUBLE CASTING
- Can't cast from Android to Fire TV
- Can't cast to Fire TV or Firestick
- Can't cast to Samsung Smart TV
- Can't cast to Chromecast
- Can't cast (Airplay) to Apple TV
- Can't Cast From My iPhone or iPad
TROUBLE WATCHING
- Show is buffering
- Problems on the mobile app
- Mobile: Amazon does not support your device
- Problems on the website
- Send us a computer error screenshot
- Problems on Android TV