PROBLEMS WATCHING

TROUBLE GETTING STARTED

• Troubleshooting Guide
• I Can't Log In
• I'm getting a Network Error
• Stuck on an Internal Server error
• A video says I still need to subscribe

TROUBLE CONNECTING TO STREAMING SERVICES

• Services won't connect
• Services keep disconnecting
• Error: Invalid Credentials
• Amazon subscription Channels won't connect
• Amazon Channel's Paramount+ won't connect
• Movies Anywhere movies are not working

TROUBLE VERIFYING

• Amazon Video rental or purchase is not working
• Error: Credentials do not have access
• Error: Provider has blocked the video
• Apple TV: stuck on RETRY button
• Apple TV: This title requires a valid PIN to watch
• Mature-rated Netflix show won't verify

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TROUBLE CASTING

• Can't cast from Android to Fire TV
• Can't cast to Fire TV or Firestick
• Can't cast to Samsung Smart TV
• Can't cast to Chromecast
• Can't cast (Airplay) to Apple TV
• Can't Cast From My iPhone or iPad

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TROUBLE WATCHING

• Show is buffering
• Problems on Fire TV
• Problems on Android TV
• Problems on Apple TV
• Problems on the website
• Send us a computer error screenshot

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