Skip to main content

Problems on Fire TV

  • ~ minute read

 If you're having trouble with VidAngel on your Fire TV, here are some things that can help:

 

Can't Find the VidAngel App on Fire TV

Not in the Amazon store

The VidAngel Fire TV app is not in the Amazon store. You can find instructions on how to manually install it here: Watch on Fire TV

 

Device is Too Old

Trainual_-_VidAngel-Entertainment.png

Your Fire TV needs to be at least a 3rd generation with Fire OS 6 in order to install the VidAngel app. You can go to Amazon Support if you need assistance identifying your Fire TV device.  

 

Outside the United States

We cannot support our service outside of the United States, so you will not be able to find or install the app on your Fire TV if you are in another country. 

 

App crashes when trying to update

We discovered a bug in our code that has caused a small percentage of our Fire TV users (lucky you!) to get stuck in a crashing loop when pushing an update. We believe we've fixed this, but you will need to uninstall and then reinstall the app to get the update and out of the crashing loop. 

 

Uninstall:

  1. On your Fire TV, go to Applications.
  2. Select Manage Installed Applications.
  3. Select VidAngel.
  4. Select Uninstall.

 

Reinstall:

  1. Open the Downloader app (that orange app you used to get the VidAngel app in the first place)
  2. In the URL bar, type vidangel.app
  3. Confirm the Install and the updated VidAngel app is now back on your device!

 

If you continue to be a "lucky" customer and it's still crashing, please:

  1. Clear the VidAngel app's cache and data
    1. To clear the cache and data, go to Applications > Manage Installed Applications > VidAngel > choose Clear cache and then Clear data.
  2. Uninstall/reinstall again
  3. Restart/reboot your Fire TV. 

 

 

Verification Issues

If your show won't verify on your Fire TV, you may have an old BETA version. An easy to know if you have the old version is if you have PROFILE on the top menu bar. The old version does not have this. If you have an old version you will need to uninstall that app and re-install our current Fire TV app. Here's how: Watch on Fire TV

 

If you're having other verification issues, check out one of these articles:

 

Connection Issues

For Fire TV, you will not connect in the app itself but will sync your connection from our mobile app or the website: Connect streaming services on the Fire TV app

If you're having trouble connecting to a streaming service on VidAngel, go here for help: Trouble Connecting to Streaming Services

 

 

 

Playback Issues

Buffering or Freezing 

Check out Show is buffering


Check for updates on your Fire TV

You should be able to check for updates by going to Settings > My Fire TV > About > Check for System Updates. If that doesn't work, please contact Amazon Support for instructions. 

 

Reboot your Fire TV

You can restart the Fire TV by unplugging it or manually restarting it. You can restart it by going to Settings > My Fire TV > Restart. If that doesn't work, please contact Amazon Support for instructions. 

 

 

Trouble With Casting

If you're having trouble using casting, you'll find help here: Can't cast to Fire TV or Firestick

 

 

Still Having Trouble?

Check out our in-depth troubleshooting: In-Depth Troubleshooting 

Related articles