If the device-specific troubleshooting articles were not able to help, you may find yourself here. At this point, you're probably pretty frustrated, but we're not giving up and we still have some suggestions that can help you get things working!
Things You Can Check
Reboot your internet router/modem
Oftentimes a good reboot does wonders!
Is your TV device turned on and on the correct TV input?
Can you see the device's homepage on the screen? It may seem silly, but sometimes you can overlook something small like this.
Do you have Network Service Discovery (NSD) enabled?
If casting, you will need to allow your mobile device and TV device to communicate with other devices on the same network. You can find the settings to allow NSD in your devices' settings.
Does your router use AP Isolation?
A lot of home routers these days have what is known as AP isolation, where they prevent devices on the same WIFI network from talking to each other. If casting, check your router settings to make sure AP isolation is turned off.
Do you use parental network limiting devices or programs?
If you use products or services like NetNanny, Covenant Eyes, Clean Router, NetGear Parental Control router, Disney Circle, etc., then please make sure that VidAngel is on the approved list / whitelisted.
Do you have other extensions installed on Chrome?
If you're using VidAngel on the web, you can see if they're interfering by disabling them. Click The Chrome menu > More Tools > Extensions > uncheck all the boxes. You may need to close and reopen your browser for this to take effect.
Are you willing to do a factory reset?
You will lose your current settings, but sometimes this is the only way to clear out any corrupted data or bad settings.
Things You'll Have to Change
Verify all devices are receiving a strong internet signal.
We recommend 25 Mbps or higher to use VidAngel. Because of the use of our filters, you'll need a higher speed than other movie streaming platforms. We strongly recommend that you test your speed at fast.com This site is specific to movie streaming.
If possible, be sure to test your internet speed on the devices you are using with VidAngel. Even so-called high-speed internet connections can run much slower than you expect and can vary from individual devices. Keep in mind that many internet providers throttle your internet for streaming movies through non-preferred services.
Are you outside of the United States?
Unfortunately, we cannot support our service outside of the United States. This is in part because streaming services differ so much from country to country and we currently connect with the U.S. versions of those services. These services have copyright and geographical restrictions that prevent us from supporting our service outside of the country.
Do you use a VPN?
VidAngel will not work well with a VPN.
Do you use a "Hotspot"?
If casting, please know that a "Hotspot" offers a different signal. This means the device that is casting uses a different signal than the device receiving the cast, so they can't connect.
Even if your TV device is also connected to the hotspot, this would not provide enough bandwidth to adequately stream.