If you're trying to watch by casting to your Fire device, but your mobile device can't "see" or connect with your Fire device, here are solutions to the most common issues:
- Android stopped casting
- Devices are not on the same WIFI network
- Devices are too old
- Reboot your devices
- Casting from an iOS device
- Still having trouble?
Android stopped casting
The Amazon code that talks to and casts to the Fire TV is no longer officially supported by the Google Play Store, so casting from Android devices has stopped working. If you have an Android, please go HERE for a workaround to start casting again.
Devices Are Not on the Same WIFI Network
Your Fire device and mobile device will need to be on the same WIFI network so they can "see" each other. Click here to find out how to check if your Fire device and mobile device are on the same internet network.
Devices Are Too Old
To work with the VidAngel apps, your mobile device should be Android 8 or iOS 12 (you can still technically download VidAngel on Android 6, but it will likely have playback and casting issues). You'll also want to make sure you have the most updated version of the VidAngel app on your mobile device. You can check that here: iOS and Android
Firestick or Fire TV
All Fire devices should work with VidAngel, however, it's always a good idea to make sure your Fire device is updated. You can usually check for updates by going to Settings > My Fire TV > About > Check for Updates. If that doesn't work, please contact Amazon support for instructions.
Reboot Your Devices
Force/hard close the VidAngel mobile app (sometimes said as "kill the app") and then restart your mobile device.
Firestick or Fire TV
You can reboot a Fire device by unplugging it or manually restarting it. You can restart it by going to Home > My Fire TV > Restart > Restart. If that doesn't work for your device please contact Amazon Support for instructions.
We have noticed that with a Fire device, you may have to reboot it more than once.
Casting From an iOS device: Turn on permissions
You may need to turn on local permissions for the VidAngel app. You can see how to do that here: Can't Cast From iOS
Still Having Trouble?
Check out our in-depth troubleshooting: In-Depth Troubleshooting