If you're seeing a video of our CEO, Bill Aho, letting you know that we've ended the Pay-It-Forward program and that you need to subscribe to watch on VidAngel, this means you don't have an active subscription on that account. This usually happens in 3 situations:
- You're logged into the wrong account
- You don't have a subscription
- You need to update your billing information
You're Logged Into the Wrong Account
You're getting charged for a subscription but you're not logged into the correct account (the account you're currently using does not have an active subscription).
This is an easy fix: all you need to do is log out of VidAngel on the device(s) you're using and log back in with the email account that has the subscription.
If you're not able to remember your subscribed account, please contact Support and we'll help you find it.
You Don't Have a Subscription
You have not been paying, so you do not have a subscription on your account: How to get started with VidAngel
You can subscribe on the VidAngel website at www.vidangel.com > login > click "Profile" > click "Settings" > click "Start Subscription"
You Need to Update Your Billing Information
You have been paying for a subscription, but there is an error with your billing information. You'll need to update it: Update Billing Information
You can update your billing on the VidAngel website by going to www.vidangel.com > login > click "Profile" > click "Settings" > click "Update Billing"