If you're on an Apple TV and receive this error: "This title requires a valid PIN to watch: RETRY," you just need to go to the VidAngel website or our mobile app to input your PIN and complete the verification.
We know this process is not ideal yet and we hope to make it a smoother experience in the future. But for now, we're here to help you get back to watching your show ASAP. Here's how:
Verify on the Mobile App or Website
- Log in to the VidAngel website or mobile app with the same account that holds your Apple TV connections.
- Find you want to watch.
- Enter your PIN and verify the title
- After it verifies, you can go back to the Apple TV app and press the "Retry" button.
See Apple TV: stuck on RETRY button
Want to change your Amazon Parental Settings?
If you want to reset your Amazon restrictions of the PIN, you will need to do so directly on your Amazon account:
- Go to www.amazon.com and log in.
- Go to Your Account > Prime Video Settings > Parental Controls.