If you are trying to watch an Amazon Video rental or purchase on VidAngel, and it's still asking you to go to Amazon to rent/purchase, then your connection to Amazon is a likely culprit. If that ends up not being the issue, don't worry, we'll help you figure it out.
- Refresh your Amazon connection
- Still won't verify?
- Device issues with rental/purchases:
Refresh Your Amazon Connection
- Using a web browser, go directly to www.amazon.com. If possible, do this on the device you use to keep your service connections on VidAngel (our website or mobile app).
- Sign out of Amazon, and then sign back in. This will initiate a brand new session with them.
- Return to VidAngel on that device and disconnect Amazon.
- Next, go to your movie or episode on VidAngel, select it, and follow the prompts to connect to Amazon.
- Make sure you selected the "See other offers" button to select the correct Amazon Video listing.
- Click "Watch with Amazon" and wait for the verification. Then click "Watch Now"
Still Won't Verify?
If you refreshed your Amazon connection and your show still won't start, you'll want to check out these possibilities:
Rent/Purchased an incompatible version
If you did not purchase or rent the movie using the link VidAngel gives you, we do not know what version you got and it may not be the version for which we've built filters. To avoid this problem in the future, please see: How to watch Amazon Video rentals or purchases.
With very few exceptions (for example, some of the Saw movies), VidAngel only offers filters for the theatrical version of films; we are not yet compatible with versions containing Bonus Features, Director / Extended / Unrated cuts, or UHD/4K versions.
Go here to find out how to get us the information we need to check the version: Find the URL link for an Amazon rental or purchase
Using the wrong account
Your Amazon subscriptions may be under a different Amazon account--one that does not have the movie purchased/rented. Ensure you're using the same Amazon account both online and with VidAngel. It may seem silly, we know, but many families have more than one account.
Go to your Amazon library to make sure you own the show on this account.
Using an incompatible type of account
Another possibility is that you have a "Friends and Family" account (where you aren't the account owner but it's been shared with you through the Prime Sharing Program) or a Business account. If so, VidAngel does not currently work well with these types of accounts and you may not get it to play through VidAngel.
A different verification issue
If the issue is not related to it being an Amazon rental/purchase, go to Trouble Watching
Device issues with rental/purchases
Some devices can have specific issues when trying to watch an Amazon rental/purchase on VidAngel.
Are you getting the RETRY button when you try to verify a show?
This is a known bug. We're sorry for the inconvenience, but right now you can get around this by going to the VidAngel mobile app or website and verifying the title there. You can then return to your Apple TV to watch your show: Apple TV: stuck on RETRY button
Are you getting the error "This Video is unavailable to watch on this device. Watch this video on a supported device" when you go to rent or purchase a show?
This error is coming from your Amazon account. Amazon appears to have an issue with certain devices on their mobile app. To get around this error on your mobile device, you'll need to not use the Amazon mobile app, but go to www.amazon.com on a web browser instead.
Be sure to log into the same Amazon account that is connected to VidAngel: Mobile: Amazon does not support your device