If you received a charge from VidAngel or Roku for VidAngel, that means you have an active subscription with us. When subscribing to our service, the monthly subscription fee is automatically charged to the card that you entered when setting up your account. You may cancel at any time.
- Logged into the wrong account
- Receiving multiple charges
- Receiving Update Billing information emails
- VidAngel credits
Logged into the Wrong Account
If you have been paying for a subscription but are told you need to subscribe to watch, then you're not logged into the correct account (i.e. the account you're using does not have the active subscription).
This is an easy fix: all you need to do is log out of VidAngel on the device you're using and log back in with the email account that has the subscription.
If you're not able to remember your subscribed account, please contact Support and we'll help you find it.
Receiving Multiple Charges
If you have more than one charge from VidAngel a month, this means you have multiple subscriptions.
Roku for VidAngel
If you have a charge that states "Roku for VidAngel," and one that does not, this means that you signed up through Roku and that you also created a subscription on the VidAngel website. We have very little access to the Roku for VidAngel subscription. You can see how to cancel this subscription here: Cancel my Roku Subscription
If you cancel the subscription you made on our website instead, we will not be able to assist you with any billing/account issues; you will need to contact Roku directly.
If all charges are simply coming from VidAngel, this means you created multiple accounts and subscribed on them. If you're not able to remember your other subscribed account(s), please contact Support and we'll help you find it.
Receiving Emails to Update Billing Information
If you receive emails asking you to update your billing information, this means your credit card on file was not able to accept the charge and may need to update your billing information.
You can click here for steps on how to do that.
If you did not intend to subscribe to our service, we would love you to give us a try, but we do understand if you would rather cancel. Here are some instructions on how to cancel your subscription.
Do you have credits on your VidAngel account?
Existing credits will automatically be applied to your subscription. Once your credits are all used up, your card on file will be charged the monthly subscription fee. Please note that subscriptions made through Roku cannot use credits. Contact Support for help in this situation.
Your card on file will be charged the monthly subscription fee.