If you're a returning customer and you're not able to sign in to your VidAngel account, here are some things that can help:
- Are you in the wrong place?
- Did you forget your password?
- Are your login credentials not working?
- Are you getting a "Network Error?"
- Are you outside of the United States?
- Do you use Parental devices or software?
Are You in the Wrong Place?
Make sure that you are not entering your login information in the field meant for new customers. You'll be able to regain access to your account by clicking the Sign In button in the top right corner of the webpage.
Did You Forget Your Password?
If you have forgotten your password or get the message "Incorrect Password. Please try again." then please click the "forgot your password?" link (be sure to check your Spam / Junk / Promotions folders for the email, just in case).
Are Your Login Credentials Are Not Working?
If you're getting the message, "Sorry, we can't find an account with this email address. Please try again." then you are either inputting your email incorrectly or you do not have an account with us under that email.
If you know you have an account with us, you can contact us HERE so we can help you find out what email address you used for your VidAngel account.
If you are brand new to VidAngel, go here: Start a subscription for a new account.
Are You Getting a "Network Error?"
This could mean your internet is down, so make sure that is not the issue. You could also get this error if you're outside of the United States, using a VPN, or outdated/unsupported computer software (e.g. Mac OS El Capitan).
If none of these apply, but you're still getting this error on our site, try using a Chrome browser and clearing your cache:
-
- In the top-right corner of Chrome, click the Chrome menu
(the icon with three horizontal dots or lines) - Select More tools > Clear browsing data
- In the dialog that appears, select the checkboxes for Cached images and files
- Use the menu at the top to select the Time range of data that you want to delete. Select All time to delete everything.
- Click Clear data.
- In the top-right corner of Chrome, click the Chrome menu
If that doesn't help, try using an incognito browser. If you need help opening an incognito window, here is a Google Support Article to help.
Are You Are Outside of the United States?
There has always been limited availability, but no formal support outside the U.S. We have had to put some extra security measures in place recently, and that has impacted service outside the country: Can I use VidAngel outside of the United States?
Do You Use Parental Devices or Programs?
IF you use any parental network limiting devices or programs such as NetNanny, Covenant Eyes, Clean Router, NetGear Parental Control router, Disney Circle, etc., please make sure that VidAngel is on the approved list / whitelisted.