We are so sorry your show isn’t working and we want to help! Here is a guide to help you navigate our most common issues:
- Service or connection issues
- Streaming issues
- Casting Issues
- Specific device issues
- Subscription or login issues
- Filter issues
- Still having trouble?
Service or Connection Issues
Issues getting your subscription services to connect or stay connected
- Services won't connect
- Streaming service keeps disconnecting
- Amazon subscription Channels won't connect
- Amazon Channel's Paramount+ won't connect
Issues getting your Amazon Video rental/purchase to play
- Amazon Video rental or purchase is not working
- Apple TV: stuck on RETRY button
- Mobile: Amazon does not support your device
- Find the URL link for an Amazon rental or purchase
Streaming Issues
Experiencing buffering
Show won't verify
- Why does each show need to verify?
- Error: Credentials do not have access
- Error: Provider has blocked the video
- Apple TV: stuck on RETRY button
- Apple TV: This title requires a valid PIN to watch
- Mature-rated Netflix show won't verify
Casting Issues
You can read about troubleshooting for casting to specific devices here: Trouble Casting
Device Issues
Minimum supported software is needed on your devices
Device Specific Issues
The best way to tell if the issue is specific to your device is to try VidAngel on another device. You can read about device-specific troubleshooting in one of these:
- Problems on Android TV
- Problems on the mobile app
- Mobile: Amazon does not support your device
- Problems on the website
- Send us a computer error screenshot
- Problems on Apple TV
- Apple TV: stuck on RETRY button
- Apple TV: This title requires a valid PIN to watch
- Problems on Fire TV
- Can't Cast From iOS
Subscription or Login Issues
Check your subscription
- A video says I still need to subscribe
- An account vs. a subscription
- Start a subscription for an existing account
- Start a subscription for a new account
- Explanation of charges
Not able to log in
Filter Issues
We work hard so that this never happens, but look here for information if you experience a filter not working: Filters aren't working
Still Having Trouble?
If you still need assistance, you can also check out our In-Depth Troubleshooting, or we're happy to help! Contact Support HERE