The VidAngel mobile app works on Android and Apple phones. If you're having trouble with our mobile app, here are some things that can help:
- Can't find the VidAngel app
- Verification Issues
- Connection issues
- Playback issues
- Trouble with casting
- Still having trouble?
Can't Find the VidAngel App
Device is Too Old
You will want your mobile device to be at least an Android 8 or iOS 10.
You can technically still download the VidAngel app onto an Android 6, but it will not work well.
Outside the United States
We cannot support our service outside of the United States, so you will not be able to find or install the app if you are in another country.
Some Motorola customers have trouble finding and/or downloading the app. If you're having trouble getting our app on your Moto phone, we have some suggestions:
- Go to Settings > Apps > All > Google Play Store.
- Select Clear Data and Clear Cache
- Select Uninstall Updates
- Restart your phone
- Open Google Play Store and try to download our app again.
If your show won't verify on your phone or tablet, check out one of these:
- Mature Netflix shows won't verify
- Amazon Video rental or purchase is not working
- Error: Provider has blocked the video
- Error: Invalid Credentials
- Error: Credentials do not have access
- Mobile: Amazon does not support your device
If you are trying to watch a title that is available through a service you're not connected with, then you will be directed to verify your connection to that service. For example, if the show you wanted to watch is available through Amazon Showtime, but you only have Prime, then the mobile app will keep directing you to verify your Amazon connection.
If you're having other trouble connecting to a streaming service on VidAngel, go here for help: Trouble Connecting to Streaming Services
Buffering or Freezing
Check out Show is buffering
APPLE / iOS mobile: If you're experiencing pausing and you are using Closed Captions, we have found an issue with the Apple Video Player (so, Apple TV devices as well) and our Closed Caption files. Closed Captions are a fairly new feature for us, so it may take some time to implement a solution. In the meantime, you can watch without captions, try to get a faster internet speed, or use captions on a different device.
Check for updates to the VidAngel app
Check for updates on your phone or tablet
This varies so much for each device, that you'll want to search online for instructions or contact your device's support.
Reboot the app and your device
- Disconnect from streaming services in the VidAngel app
- Log out of the app
- Hard / Force close the app (this is especially important on an iOS device)
- For iOS:
On an iPhone X or later, or an iPad with iOS 12 or later, or iPadOS: from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen.
On an iPhone 8 or earlier: double-click the Home button to show your most recently used app. Swipe right or left to find the app that you want to close. Swipe up on the app's preview to close the app.
- For Android:
Go to Settings and then Apps.
Tap on the VidAngel app.
Tap on the Stop or Force Stop button.
- For iOS:
- Uninstall the app
- Reboot and your mobile device
- Reboot your internet router/modem
- Reinstall the VidAngel app
- Login and try again